At Veda Organix, we strive to provide our customers with efficient and reliable shipping and handling of orders. This Shipping & Cancellation Policy outlines the terms related to the processing, delivery, and cancellation of orders placed on our website.

Order Processing Time

• All online orders with a final cart value of Rs. 140 and above are eligible for processing.
• Average Processing Time: 1-5 business days.
• During special occasions or popular sales, processing times may be slightly longer.
• Please Note: Day 1 is considered the business day after placing the order.

Delivery Time

• After processing, our logistics partners (Shiprocket, Delhivery for domestic orders) will collect your order from our warehouse.
• Delivery Timeframe: 3-7 working days based on your location.

Bulk Order Information

• For bulk orders, retailing, or corporate gifting, please contact us at [business email].
• Considerable discounts are offered for bulk orders, corporate gifting, and retailing.
• Full payment is required before order processing.
• Lead-Time for Bulk Orders: 7 working days.

Freebies and Coupons

• You may receive freebies or coupons based on your order value/quantity or specific products.
• Freebies and discount coupons cannot be combined.
• We encourage returning all & any empty bottles (5 or more) at our stores to avail an additional 5% off on your order.

Order Processing and Modifications

• Once an order is placed and confirmed, we can help you modify your address or contact details until the order has left the warehouse. We will not be able to modify the items in your order.
• During sale periods, there will not be any refunds unless there are discrepancies.
• We reserve the right to refuse or cancel any order at our sole discretion. Reasons for order cancellation may include unavailability of stocks, inaccuracies in product/pricing information, or misprints.
• To ensure utmost satisfaction and effective resolution of any discrepancies, customers are required to record an unboxing video of the received order.
• We try our best to accommodate special requests (such as expedited delivery, delivery at certain times of the day, or deferred delivery), but we cannot guarantee that these requests will be fulfilled by our courier partners. If you aren’t sure, we encourage you to contact us before placing your order.

Cancellation

• If you wish to cancel your order, please reach out to us at [sales email] or WhatsApp/Call our customer care number+91 89 69 09 59 39 (Timings: 9 am to 6 pm) within 24 hours with the reason for cancellation.
• Once orders have been processed, they cannot be canceled. If you do not wish to accept the parcel, you can refuse to accept the parcel at the time of delivery. Once the parcel returns to the warehouse, we will deduct shipping and return charges from the customer order value while processing the refund.
• For international orders, a 10% cancellation fee will apply.
• We recommend doing a patch test of all products and reading the ingredient list for any known allergies. No exchange, returns, or refunds will be processed in case of allergies/skin reactions, dislikes of fragrance, or color variations.
• We may have to cancel certain orders for reasons such as unavailability of stocks, inaccuracies in product information, or other errors. If we cannot process your order within 45 working days, we will initiate a refund. You can also cancel an order before it is processed and approved by us for a full refund. However, once an order is processed and shipped, we cannot cancel it.

If you have any questions or need assistance regarding your order, please don’t hesitate to reach out to us at admin@vedaorganix.com or WhatsApp us on
+91 89 69 09 59 39. We are more than happy to help and ensure a delightful shopping experience with us.