Communication and Refunds

• We will inform you promptly if any part of your order needs to be canceled or if additional details are required.
• Should we be unable to process your order within 45 working days, we will initiate a refund based on the resolution time of your bank.
• Refunds will typically appear in your original payment account within 5-7 working days. If the refund is not received within this period, please get in touch with your bank.
• In cases where a product is damaged during transit, customers must notify us and arrange a return within 3 days of confirmation from our customer support team.

Cancellation of Unprocessed Orders

• Cancellation requests made before an order is processed or approved will result in a full refund.

Minimizing Cancellations After Processing

• We aim for efficient order fulfillment and thus discourage cancellations once an order has been processed.

Charges for Cancellation/Returns

• A fee of ₹50 will be charged for cancellations made after an order has been processed. For returns of orders (RTO) that have already been dispatched, a fee of ₹100 will be applied.
• For Cash on Delivery (COD) orders, specific shipping charges will be outlined during the checkout process.

Reward Programme

• If reward points are used for an order and the order is subsequently canceled, the reward points will not be reissued.
• Certain coupon codes may not be combined and used in a single transaction.
• A minimum order value of ₹499 is required to redeem reward points.
• You can redeem up to 10% of your order value in reward points.
• Reward points are not applicable to COD orders.
• Reward points are valid for 1 year from the date they are earned.

Disclaimer

Veda Organix does not host contests or giveaways offering free products, cash, or prizes. We will never contact you requesting personal information such as CVV, PIN, OTP, or passwords. Please disregard any such solicitations.